Call Center Specialist - Remote (anywhere in the US) Little Rock, AR

SCM Insurance Services•Little Rock, AR

1d•Remote

About The Position

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability. We are seeking a Full Time Call Center Specialist to join our team in Little Rock, Arkansas! Reporting to the Claims Supervisor, the Call Center Specialist is the first point of contact regarding new and existing claims.

Requirements

High School Diploma required
Proficient in Microsoft Office
Good typing and spelling skills preferred
Problem solver
Strong communicator (verbal and written)
Ability to multi-task and handle high volume of concurrent tasks
Work collaboratively with others inside and outside the company
Only US residents will be considered
All prospective employees must pass a background check

Nice To Haves

Bachelor’s degree is preferred

Responsibilities

Answer incoming calls for new claims
Make outgoing calls for messages received regarding new claims
Enter new claim information into the client website
Messages examiner with information regarding existing claims
Communicates with insureds and co-workers in a professional, positive and proactive manner.
Work collaboratively across all internal departments.
Adhere to all company and department personnel policies and procedures.
Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed. Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.