Call Center Specialist- Malvern

Mainline Health Systems Inc•Monticello, AR

2d•Onsite

About The Position

The Call Center Specialist works as a part of the care team and is responsible for performing clerical duties necessary to prepare patients for a visit and make appointments. Mainline Health Systems, Inc. involves the Call Center Specialist in continuous Quality Improvement practices and measures as set and in which the practice focus is based on a Patient Centered Medical Home model of care.

Requirements

High School diploma or GED is required.
The ability to use current office machines and equipment.
The ability to type a minimum of 60 words per minute.
The ability to communicate effectively in person and on the telephone with other staff, the public, the patients, and the medical staff of the community health center.

Nice To Haves

Graduation from a Business or Technical School in a secretarial training program is preferred. However, prior experience in a similar position may be substituted.
A minimum of five years' secretarial experience is desirable.

Responsibilities

Schedules appointments in the EMR.
Gather third party payment information.
Responsible for patient information, including demographics and structured information.
Responsible for answering all incoming calls and transferring to appropriate staff directly or by sending telephone encounters.
Performs other necessary duties required to meet the goal of providing primary health care.
Serve as part of the care team, following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
Willingness to attend and/or complete continuing education related to this position and/or any other topics deemed necessary to MHSI.
Participates in monthly clinic meetings.
Participates in daily huddles.
Completion of continual job training processes set forth by Mainline Health Systems, Inc.
Responsible for working the No-Show/Cancellation action list.
Calling and confirming future appointments.
Any other duties assigned by the Clinic Manager and/or Office Manager.