Call Center Specialist- Anchorage, AK (Hybrid)

Gainwell Technologies LLC•Anchorage, AK

8d•$35,900 - $51,300•Hybrid

About The Position

HMS is hiring Call Center Representatives to support the Alaska Medicaid account. Representatives will work in a fast-paced environment handling calls from members and providers. The company is looking for individuals who can identify, prioritize, and resolve questions, receive calls and provide accurate answers to queries and concerns, de-escalate situations with dissatisfied callers, guide callers through troubleshooting and navigating Medicaid sites and/or services, and review customer or client accounts providing updates and information per established program policies. HMS is a Gainwell Company that values work flexibility, learning, and career development, offering opportunities to grow careers, add to technical credentials and certifications, and enjoy a generous, flexible vacation policy and educational assistance. They also have comprehensive leadership and technical development academies.

Requirements

At least two years of Medicaid claims/policies, healthcare insurance, or healthcare industry experience.
Ability to follow written policies, procedures, and guidelines.
Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills.
Good personal computer and business solutions software skills.

Responsibilities

Identifies, prioritizes, and resolves most questions.
Receives calls and provides accurate, acceptable answers to queries and concerns.
De-escalates situations involving dissatisfied callers, offering patient assistance and support.
Guides callers through troubleshooting and navigating the Medicaid sites and/or services.
Reviews customer or client accounts, providing updates and information per established program policies.