Call Center Specialist
ALASKA HEART INSTITUTE•Anchorage, AK
•$20 - $25•Onsite
About The Position
A nonexempt position responsible for answering all incoming calls and directing calls to the proper department or personnel. The role involves responding to emergency calls from doctors, hospitals, and patients in accordance with established procedures/protocols, and retrieving and delivering messages received by the after-hours voice mail system.
Requirements
- High School Diploma or equivalent.
- Knowledge of medical terminology.
- Customer service experience.
- Knowledge of proper telephone etiquette.
Nice To Haves
- One-year experience on a switchboard preferred in a health care setting.
Responsibilities
- Answer all calls in a friendly professional manner.
- Determine the need of the caller and connect call to the correct person or extension.
- Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
- Retrieve and deliver messages received by our afterhours voice mail system.
Benefits
- Medical
- Dental
- Vision
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing
- 401K
- HSA
- FSA
- Employee Assistance Program
- Wellness Program
- PTO- starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
