AOU Call Center Specialist- Remote

Moses/Weitzman Health System

9d•Remote

About The Position

The All of Us Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment, and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

Requirements

Associates degree or high school diploma/GED + at least 2 years of relevant work experience
Excellent communication skills
Ability to problem solve, maintain priority and focus on assigned tasks
Attention to detail and documentation
Ability to follow procedures and protocols consistently
Flexibility in work schedule
Intermediate level proficiency in Microsoft office and internet related applications
Familiar with standard concepts, practices and procedures related to public health research
Knowledge of participatory research and working with community
Adaptability to change
Personable and outgoing personality
Willingness to engage individuals from a diverse population
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
Excellent oral and written skills are required

Nice To Haves

Patient Relationship Management experience is a plus
Bilingual, oral and written (Spanish/English)
Human Subject Protection Training is preferable but not required

Responsibilities

Utilize effective outreach, engagement and recruitment methods to drive enrollment and retention rates
Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
Use of Motivational Interviewing to build rapport with prospective/current patients.
Obtain informed consent for IRB approved protocols
Administer surveys and record data
Use data to assess effectiveness and outcome of outreach and engagement strategies
Schedule appointments for patients to complete All of Us research program enrollment and retention activities
Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.