Call Center Specialist, 3:00 pm - 11:00 pm Saturday and Sunday

UHS•Shreveport, LA

2d•Onsite

About The Position

Brentwood Hospital is seeking a Call Center Specialist to join their team. This role involves providing compassionate and urgent assistance to individuals and families seeking mental health services. The specialist will handle intake calls and walk-ins, ensuring appropriate assessment and referral. Accurate documentation of calls and paperwork is essential. The Call Center Specialist will answer phones promptly, gather demographic and insurance information, perform telephonic risk assessments for suicidality/homicidality, and utilize 911 for high-risk callers. They will also complete the Inquiry Call Sheet (ICS) and schedule evaluations, psychiatric evaluations, and admissions, while explaining the process to patients and referral sources.

Requirements

Bachelor’s degree in Counseling, Psychology, Social Work or Social Services field required.

Responsibilities

Answers telephone within 3 rings using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs.
Performs telephonic risk assessment to determine level of suicidality/homicidally with caller in crisis; Utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
Accurately and thoroughly completes Inquiry Call Sheet (ICS) to include obtained information and outcome of telephonic assessment.
Schedules assessments, psychiatric evaluations and admissions with potential patient/referral source; Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay.