Call Center Site Lead

French Consulting • Marine Corps Base Camp Lejeune, NC

10d • Onsite

About The Position

French Consulting is seeking a Site Lead to oversee daily operations, manage team performance, and ensure exceptional service delivery at U.S. military installations. You'll provide strategic leadership while maintaining operational excellence—and your work will contribute to real-world impact for military communities.

This position is an excellent fit for a military spouse, veteran, or someone with first-hand experience supporting military life, offering both professional fulfillment and the opportunity to lead a mission-focused team.

Requirements

• Bachelor's Degree combined with five (5) years of site management experience; or High School Diploma with equivalent combined with eight (8) years of call center supervision experience
• Experience associated with non-medical case management or related field identifying needs and pairing with resources and providing guidance to service members
• Proven leadership and team management capabilities
• Strong operational management and problem-solving skills
• Customer service orientation with focus on quality and satisfaction
• Deep understanding of Marine Corps culture, values, and organizational structure as well as the cultural bond and ethos needed when dealing with Marines

Responsibilities

• Oversee all daily site operations, ensuring services meet quality standards and contract requirements.
• Monitor performance metrics and implement improvements to enhance service delivery.
• Ensure compliance with all company policies, contract specifications, and federal regulations.
• Serve as the primary point of contact for on-site operations and escalated issues.
• Provide coaching, mentoring, and performance feedback to support professional growth.
• Foster a positive work environment that promotes collaboration, accountability, and mission focus.
• Serve as primary liaison between the site team and company leadership.
• Address client concerns promptly and professionally to ensure satisfaction.
• Gather feedback and implement service improvements based on client needs.
• Develop and execute site-level operational plans aligned with company objectives.
• Prepare regular reports on performance metrics, staffing, and operational challenges.

Benefits

• Leadership opportunity managing mission-critical operations
• A mission you can believe in—supporting U.S. military members and their families
• A welcoming team culture that values your leadership and expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees