Call Center Representative - Site Support
About The Position
We are currently seeking a Call Center Representative who will take incoming calls from our fingerprinting, photo, and I-9 processing sites across the country. The Call Center Representative supports agents in the field to ensure the required systems are working properly and standard processes are followed correctly. The ideal candidate will have a positive attitude, and provide exceptional customer service. This is an on-site position located in Mt. Laurel, NJ. The schedule will be M-F 9am-5pm, with an occasional Saturday. This position pays $16.20hr.
Requirements
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Professional and positive attitude
- Knowledge of basic computer terminology and parts of a computer.
- Knowledge of various necessary software and hardware programs.
- Manage multiple tasks or projects.
- The candidate we are seeking will have a high school diploma or equivalent.
Responsibilities
- Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. This support includes both phone/email support and onsite support as necessary.
- Provide return authorizations and manage the shipping process for devices in the field that are defective.
- Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
- Understand and provide support on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.
Benefits
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
- Commuter benefit program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
