Call Center Site Lead

French Consulting•Camp Lejeune, NC

8d•Onsite

About The Position

We are looking for individuals who want to join our team. Apply now! Job Opportunity : Call Center Site Lead Location : Camp Lejeune, NC Start Date : Immediate Schedule : Full-Time (40 hours/week) – Monday through Friday 08:00-16:30 Make a Difference Behind the Mission Are you an experienced leader with a proven track record in case management and call center operations? Do you want to lead a team that directly supports U.S. military service members and their families? If so, this opportunity might be a perfect fit. French Consulting is seeking a Site Lead to oversee daily operations, manage team performance, and ensure exceptional service delivery at U.S. military installations. You'll provide strategic leadership while maintaining operational excellence—and your work will contribute to real-world impact for military communities. This position is an excellent fit for a military spouse, veteran, or someone with first-hand experience supporting military life , offering both professional fulfillment and the opportunity to lead a mission-focused team.

Requirements

Bachelor's Degree combined with five (5) years of site management experience; or High School Diploma with equivalent combined with eight (8) years of call center supervision experience
Experience associated with non-medical case management or related field identifying needs and pairing with resources and providing guidance to service members
Proven leadership and team management capabilities
Strong operational management and problem-solving skills
Customer service orientation with focus on quality and satisfaction
Deep understanding of Marine Corps culture, values, and organizational structure as well as the cultural bond and ethos needed when dealing with Marines

Responsibilities

Oversee all daily site operations, ensuring services meet quality standards and contract requirements.
Monitor performance metrics and implement improvements to enhance service delivery.
Ensure compliance with all company policies, contract specifications, and federal regulations.
Serve as the primary point of contact for on-site operations and escalated issues.
Provide coaching, mentoring, and performance feedback to support professional growth.
Foster a positive work environment that promotes collaboration, accountability, and mission focus.
Serve as primary liaison between the site team and company leadership.
Address client concerns promptly and professionally to ensure satisfaction.
Gather feedback and implement service improvements based on client needs.
Develop and execute site-level operational plans aligned with company objectives.
Prepare regular reports on performance metrics, staffing, and operational challenges.