Call Center Services Agent I

ORNL Federal Credit Union • Oak Ridge, TN

6d • Onsite

About The Position

This position is based at our Corporate Headquarters at 221 S Rutgers Avenue in Oak Ridge, TN 37830. The deadline to apply for this opportunity is Feb 5, 2026. Job Description: To assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.

Requirements

• One or more years of customer service related experience required.
• Must possess excellent written and verbal communication skills.
• Must be detail oriented with strong organizational skills.
• Must possess mathematical ability to preform basic math skills.
• Must have the ability to multi-task.
• Must be able to work well with others.
• Must be proficient with Microsoft 365.

Nice To Haves

• One or more years of experience in a call center environment preferred.

Responsibilities

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area.
• Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team oriented environment and consistently meets performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED