Call Center – Service Travel Sales (Vacation Planner)
Lontours Canada Limited•Toronto, ON
•CA$0 - CA$20•Remote
About The Position
The Globus family of brands, with over 95 years in travel, creates culture-rich vacation experiences in more than 65 countries. They are seeking passionate individuals for various roles, including vacation planning, reservations, marketing, finance, IT, and customer care. This role focuses on creating happy guests by providing premier service in finalizing reservation details to ensure a fantastic travel experience and foster loyalty to their travel brands.
Requirements
- A minimum of 1 year or more experience in a sales and service capacity within a call center environment.
- Passionate about a positive guest experience and service minded.
- Thrives in a fast paced, sales/service focused environment.
- Excellent verbal skills to communicate with guests in a friendly and efficient manner.
- Good time management skills, adaptable and ability to manage call flow/control
- Demonstrated ability to write effective, professional email communication
- Demonstrating the importance of service in retaining customer loyalty
- Technical and functional skills using a variety of computer applications such as In-house Reservation System, Dynamics 365 (CRM), Intranet, Word, Excel, Outlook, Internet, and may include airline GDS’
- Ability to work in a call center environment that includes structure, shifts, performance measurements.
- Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status
Nice To Haves
- Interest in travel and working with points of interest/geography are a plus!
- Product knowledge of Globus products, services, policies, and features (key differences) even more a plus!
- Travel industry experience
- 1 year Call Center Experience
- The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in inbound sales work, and travel industry; or equivalent combination of education and experience.
- Minimum of 1 year in a Sales or similar role
Responsibilities
- Receive 30+ incoming calls a day and create happy guests
- Engage with customers via phone and email
- Call out or email to guests regularly to follow up with existing customers
- Responsible for hitting clear monthly sales goals and KPIs
- Maintain call handling expectations
- Engage in Lead Campaigns as assigned
- Engage in regular training to enhance skills
- Meet regularly with Supervisor to discuss metrics and performance
- Participate in weekly team meetings and on Teams Chats
- Rotating Saturdays required. Will receive one day off that week to compensate
- Overtime as needed
Benefits
- 401K Match
- 16-26 days of vacation
- Health, vision, dental and life insurance
- Work from home options
- Home office internet reimbursement
- Exciting Travel Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
