Call Center Service Agent (Not Remote)

Northstar Memorial Group • Dallas, TX

2d • Onsite

About The Position

NorthStar Memorial Group is seeking an On-site Call Center Service Agent at Restland Funeral Home in Dallas, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do from the dedication of every team member, we're driven by a shared commitment to excellence. This role is 100% in-office and requires the ability to work weekends and overtime as business needs arise. Consistent on-site presence is essential to supporting families and maintaining the high standard of service Restland is known for.

Requirements

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED