Call Center Scheduler
Upperline Health•Rogers, AR
•Onsite
About The Position
Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.
Requirements
- High School graduate and formal training from a vocational school or equivalent
- 1+ years’ experience in a similar call center or centralized scheduling setting
- Strong written and verbal communication skills
- Ability to multi-task and work under deadlines with urgency
- Knowledge of general medical terminology and managed care functions
- Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams)
Responsibilities
- Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
- Determine appropriate clinic location and schedule patients into Vision system accordingly
- Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
- Verify if the patient’s insurance requires a pre-certification and begin the referral process
- Maintain professional working relationship with all contacts, both internal and external
- Provide timely responses to all verbal and written inquiries regarding patient accounts
- Respond to voicemails and online requests within 1 hour of the patients’ messages
- Exhibit a patient demeanor and strong customer service attitude at all times
Benefits
- medical
- dental
- vision
- 401K
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
