Call Center Sales Representative II (Experienced)

The Sydney Call Centre • Sydney, NS

34d • Onsite

About The Position

MCI is seeking experienced Call Center Sales Representatives to join their high-performing outbound sales team. In this role, you will connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences while representing some of the world's most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older with a high school diploma or equivalent
• Previous experience in a call center or outbound sales environment preferred
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Basic understanding of Windows operating systems
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-driven
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Strong team player with excellent interpersonal skills
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Responsibilities

• Make outbound calls to existing and prospective customers
• Promote and sell products and services tailored to customer needs
• Upsell and cross-sell based on customer profiles and preferences
• Actively listen to understand customer needs and recommend solutions
• Use internal systems to manage accounts and process transactions
• Collaborate with internal teams to resolve customer issues
• Follow scripts, policies, and procedures to ensure compliance
• Maintain accurate records of customer interactions and sales
• Protect sensitive customer data and ensure privacy standards are met
• Escalate complex issues to supervisors or support teams
• Stay up to date with training, product updates, and program changes
• Meet or exceed attendance, punctuality, and performance goals

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross (for full-time employees)
• Life insurance options
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Significant advancement opportunities with a focus on internal promotions
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED