Call Center Sales Representative I (Entry-Level)
About The Position
MCI is seeking motivated and results-driven Call Center Sales Representatives to join their dynamic team. In this role, you will connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.
Requirements
- Must be 18 years or older with a high school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self-motivated
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask and manage time effectively
- Team-oriented with a positive attitude
- Comfortable in a fast-paced, evolving environment
- Strong interpersonal skills and relationship-building ability
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Nice To Haves
- 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
- Experience in state or federal work environments
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy
- Use product knowledge and training to recommend solutions and close sales
- Build rapport, listen actively, and address customer needs effectively
- Research account details and collaborate with internal teams to resolve issues
- Manage customer accounts and process orders accurately using our systems
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Protect customer data and handle sensitive information responsibly
- Escalate complex issues to appropriate team members when needed
- Stay current with training, system updates, and team communications
- Maintain excellent attendance and punctuality
Benefits
- Paid Time Off
- paid holidays
- supplemental health coverage through Blue Cross
- Life Insurance options
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: significant advancement opportunities
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
