Call Center Sales Advisor II (Hybrid – Miami area required)
About The Position
This position renews/extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership has become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service. Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives? Look no further! What sets this position apart from the rest? Let’s begin with a $1,000 sign-on bonus! Let’s talk about INCENTIVE: Renewal Desk – An additional average of $5.38 per hour week over week. This is a hybrid position and requires the candidate to live in the Miami, FL area. Training may be on site or virtual, position is location adaptable and may allow working from home after completing new hire period.
Requirements
- Must possess a minimum of two years telephone sales experience.
- Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
- Must be computer literate.
- Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
- Must possess excellent customer skills.
- Must have excellent telephone etiquette.
- Must possess excellent oral and written communication skills.
- Must be detail oriented and possess excellent organizational skills.
- Must possess excellent negotiating and sales skills.
- Must be able to work shifts.
Responsibilities
- Works from the Predictive Dialer/provided lists to: Call members who need their memberships renewed.
- Call members who want to upgrade membership or to encourage them to upgrade membership.
- Call members whose membership has become delinquent to reinstate their membership.
- Call existing resort owners from an existing solicitation file.
- Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
- Answers questions on all Interval International products and exchanges.
- Meets monthly renewal goals based upon assigned working area.
- Meets monthly Preferred goals based upon assigned working area.
- Maintains a minimum of 90% performance on call monitoring.
- Performs other related duties as required.
Benefits
- Paid Training
- Medical, Dental and Vision Insurance
- Life Insurance
- 401K, Employer match
- Employee Assistance Program (EAP)
- Paid Time Off (PTO – includes vacation, sick and personal days)
- Interval Perks – Free vacation stays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
