Call Center RN (PRN)

HIA Health•Fargo, ND

4d•$28 - $42•Onsite

About The Position

This position is a PRN, non-exempt position based out of the Fargo office. Responsibilities include triaging calls from patients/families, facilities/physicians, and HIA Health staff, and assisting as needed. This role also involves coordinating with the interdisciplinary team staff to meet the needs of the caller. The company has a Drug Free Workplace Policy, and an accepted offer will require a drug screen and pre-employment background screening as a condition of employment. All employees are expected to support the mission, vision, and values through quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership, and provide support to the entire agency regardless of their primary office location.

Requirements

RN degree; BSN preferred, LPN also considered
Superior clinical skills
Excellent customer service skills
Ability to direct staff
Strong communication skills
High level of organizational and prioritization skills and attention to detail
Licensure in North Dakota and Minnesota required (or willing to become dual licensures following employment offer)

Nice To Haves

BSN preferred
Certified Hospice and Palliative Care Nurse preferred

Responsibilities

Provide excellent customer service by triaging calls from patient/families, facilities/physicians and HIA Hospice staff.
Assess each situation and determine the best course of action.
Assist in the daily contact with patients who received medication changes.
Contact physician, pharmacy, and DME company with death notifications.
For critical patient issues, determine the appropriate member of the IDG to attend to the patient/family needs and coordinate the contact or visit.
Order DME as requested by staff or as a result of phone assessment.
Completes medication order & refill requests
Communicates triage updates to team members
Completes thorough, accurate documentation of patient phone calls, including follow-up plan details to assist with patient plan of care.
Prints and faxes requested paperwork to facilities for respite stays and NH replacements.
Obtains attending MD signature when required on above papers.
Faxes scripts to pharmacies and other facilities as appropriate and monitors successful transmission.
Completes and locks documentation on the same day as the contact/communication occurs as per the Medical Records Documentation policy.