CALL CENTER REPRESENTATIVE
FAMILY CARE HEALTH CENTERS•St. Louis, MO
•$16 - $22
About The Position
Acts as a member of the Operations Team in the role of Call Center Representative. This role involves receiving and answering incoming telephone calls promptly and professionally, scheduling patient appointments using electronic health record (EHR) systems, and managing various aspects of appointment scheduling and patient communication. The representative will also handle urgent calls, maintain patient confidentiality, and perform other duties as assigned.
Requirements
- High School Diploma or G.E.D. equivalent required.
- One (1) year medical office work experience or equivalent required.
- Must possess excellent computer, communication and customer service skills.
- Must possess excellent organizational skills and attention to detail.
Nice To Haves
- Ability to type 40 WPM preferred.
- Knowledge of medical terminology preferred.
- Bi-lingual speaking skills a plus.
Responsibilities
- Receive and answer all incoming telephone calls promptly and professionally.
- Schedule patient appointments utilizing electronic health record (EHR) systems and create detailed tasks/messages for appropriate medical staff.
- Reschedule patient appointments and cancel provider schedules as needed.
- Orient new staff to the telephone system.
- Monitor cancellations and reschedule appointments as necessary.
- Manage care gap lists and outbound calls, schedule appointments for specific patient populations at the direction of clinical staff.
- Provide accurate information about medical procedures, clinic hours, and provider availability.
- Handle urgent calls and escalate issues to appropriate medical staff when necessary.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
