Call Center Representative | Communication Assistant (MN)

Communication Service for the Deaf, Inc • Moorhead, MN

3d • Remote

About The Position

Communication Service for the Deaf (CSD) is hiring Call Center Representatives, also called Communication Assistants, for its Telephone Relay Service (TRS) Call Centers. In this fully remote Minnesota role, representatives facilitate telephone calls between deaf, hard of hearing, or speech-impaired consumers and hearing consumers by relaying spoken and typed messages. The role uses telephone/audio and relay processing equipment and requires accurate, confidential, and impartial handling of calls.

Training is conducted fully online over four weeks, Monday through Friday, from 9:00 AM to 3:00 PM; attendance for all training hours is required. The listed upcoming training class begins November 30, 2026. Candidates must live and work in Minnesota and meet the stated work-from-home requirements. Full-time and part-time positions are available, with a starting wage of $14 per hour. Schedules vary according to business needs and may include weekdays, weekends, overnights, and holidays; consistent schedules are not guaranteed.

Requirements

• Be at least 18 years of age.
• Have a high school diploma or equivalent.
• Pass an essential skills assessment administered by recruiting staff.
• Type at least 60 words per minute with 95% accuracy to graduate training and process general English relay calls.
• Be available for varied schedules based on business needs, including weekdays, weekends, overnights, and holidays; consistent schedules are not guaranteed.
• Have excellent communication skills and excellent customer service experience, with a relaxed and calm demeanor.
• Be able to hear using audio and telephone equipment.
• Speak clearly and pronounce and enunciate complex words and sentence structures.
• Communicate verbally using voice inflection and adjust tone and volume.
• Read text aloud from a computer.
• Have excellent typing speed and accuracy, grammar, and spelling.
• Be able to learn and understand complex computer communication software, shortcuts, and command functions.
• Be able to work in a fast-paced environment.
• For remote work, have a private, quiet office space with a closed door.
• For remote work, have a hard-wired internet connection via Ethernet cable; CSD provides the Ethernet cable.
• For remote work, have high-speed internet of at least 3.0 MG download and 1.2 MG upload; satellite connections are not accepted.
• For remote work, have access to a mobile device with a camera.
• For remote work, have access to a personal or public device/PC with a USB-C port.
• Live and work in Minnesota.
• Attend all hours of the four-week online training, scheduled Monday through Friday from 9:00 AM to 3:00 PM.

Responsibilities

• Accept and place relay calls for consumers.
• Deliver high-quality service to all consumers.
• Listen to audio and spoken words and voice or transcribe them into text on a computer.
• Read aloud messages typed by device users and type the other party’s spoken messages and background sounds for the device user.
• Translate written ASL messages into conversational English.
• Convey callers’ feelings and emotions through voice inflection.
• Relay call content as accurately as possible without intervening in the conversation.
• Meet TRS quality standards for accuracy and speed.
• Report identified technical issues to appropriate staff.
• Maintain strict consumer confidentiality during and after employment.

Benefits

• Opportunity to work from home, subject to meeting qualifications.
• Starting wage of $14 per hour.
• Eligible for salary increases twice a year.
• Paid time off for all employees.
• Remote work stipend.
• Employee Assistance Program available immediately at no employee cost.
• Employee rewards for good attendance and performance.
• Student loan forgiveness eligibility due to the organization’s nonprofit status.
• Shift differentials for overnight shifts, Speech to Speech, and bilingual agents; differentials and specialty rates may change based on business needs and organizational policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED