Call Center Representative

Sun East Federal Credit Union • Concord Township, PA

36d • Onsite

About The Position

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Requirements

• Inbound call center experience
• Proficiency with technology including computers, tablets, and general office equipment
• Ability to pass a credit and criminal background check
• Fantastic customer service skills
• Credit, criminal, employment, and education background checks are conducted on potential candidates.
• A post-offer, pre-employment drug test is also conducted.

Nice To Haves

• Previous credit union or banking experience is preferred
• Previous sales experience is preferred
• Bilingual skills a plush

Responsibilities

• Answer incoming and outgoing calls in regards to member accounts.
• Assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers.
• Educate members on all the products and services we offer such as banking services, IRAs, and loans.
• Utilize product knowledge and a consultative approach to uncover needs and cross-sell financial products.
• Forward some calls to supervisors or other departments when necessary.

Benefits

• Competitive wage
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account (FSA)
• 401(k) plan with company match
• Life insurance
• Interest rate reduction on loans
• Employee discounts on movie tickets, theme park tickets and discounted tickets to local events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed