Call Center Representative

Bath Concepts Independent Dealers • Slidell, LA

6d • Hybrid

About The Position

The Call Center Representative will contact homeowners by phone, schedule qualified appointments for free consultations, update lead information, maintain reports, and answer inbound calls generated through advertising campaigns. Strong customer service and communication skills are essential for success in this role. With more than 25 years in business, BathWorks4U is one of the fastest-growing brands in the acrylic bath remodeling industry, specializing in custom bath remodeling solutions that enrich the lives of homeowners by providing attractive, durable, and low-maintenance bathrooms. This is an excellent opportunity to become part of a growing organization, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

Requirements

• Previous experience in customer service, telemarketing, sales, marketing, or promotions preferred.
• Knowledge of sales and marketing principles is a plus.
• Strong communication and interpersonal skills.
• Basic computer skills and proficiency with common business applications.
• Ability to manage multiple tasks and maintain accurate records.
• Product training will be provided.
• Ability to work from home productively, if required.

Responsibilities

• Contact homeowners and deliver a scripted sales presentation.
• Adapt presentations to meet the specific needs of each homeowner.
• Address questions and overcome objections professionally.
• Gather and verify homeowner information, including names, addresses, and phone numbers.
• Schedule and confirm appointments for consultations.
• Enter appointment and lead information into the company database.
• Maintain accurate records of customer interactions.
• Coordinate appointments for canvassers and sales representatives.
• Perform quality control and follow-up calls.
• Answer inbound calls from homeowners responding to advertisements.
• Follow up with prospective customers after initial contact.
• Update reports and maintain lead-tracking information.

Benefits

• Competitive hourly pay of $15 per hour
• Paid training
• Opportunity for advancement
• Supportive team environment
• Stable and growing company with over 25 years of success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed