Call Center Representative

Fletcher Jones Automotive Group•Las Vegas, NV

10h

About The Position

The Client Care Representative works in a fast-paced call center environment, engaging prospective and existing customers, responding to inquiries, generating interest in vehicles, and scheduling appointments for the Sales team. The role contributes to dealership sales by providing an exceptional customer experience and helping move customers from initial contact to a dealership visit. The company describes its work environment as one intended to support productivity, creativity, and personal and professional growth. The position is part of the Fletcher Jones Automotive Group.

Requirements

Previous experience in a call center, business development, customer service, or sales environment is preferred.
Strong verbal and written communication skills with a friendly, professional, and persuasive approach.
Confidence making outbound calls, engaging prospective customers, and overcoming objections.
A proactive, persistent, and results-oriented mindset, with the ability to meet performance goals.
Strong organizational and time management skills, with the ability to manage multiple customer interactions and follow-up activities.
Comfort using computers, CRM systems, and multiple communication platforms.
Ability to work effectively in a fast-paced, team-oriented call center environment.
Dependability, professionalism, and a genuine commitment to delivering an exceptional customer experience.

Responsibilities

Engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries.
Generate sales opportunities by following up with internet leads, previous inquiries, and prospective customers.
Schedule and confirm sales appointments, encouraging customers to visit the dealership.
Follow up consistently with customers to build relationships, sustain interest, and maximize appointment opportunities.
Document customer interactions, lead status, appointments, and follow-up activities in the dealership's Customer Relationship Management (CRM) system.
Coordinate with the Sales team to ensure a smooth transition from initial customer contact to dealership visit.