Call Center Representative

Cream O Land • Winslow Township, NJ

35d • Onsite

About The Position

We are seeking a skilled Call Center Representative. This opportunity to join our amazing team may be just what you are looking for if this position describes you! Thrive in a fast-paced environment, enjoy building long lasting relationships, excited about problem solving, passionate for providing excellent service, and perform work that is valued. Cream-O-Land Dairies is a third-generation family owned and operated business. For more than 76 years we have been delivering farm fresh products to the finest grocery stores, supermarkets, schools and colleges throughout New Jersey, New York, Pennsylvania, Delaware, Connecticut, Florida, and the Bahamas. Perhaps most exciting is that we continue to grow! At Cream-O-Land we know that it is our loyal employees that enable us to uphold our high standards of service to our customers. Therefore, our goal is to be an employer of choice by providing a culture of mutual respect, courtesy, teamwork, updated equipment and work spaces, and opportunity for development and growth. We proudly offer our full-time staff a highly competitive hourly rates along with a comprehensive benefit package that includes a variety of choices for medical, dental, and vision plans designed to meet individual needs. In addition, we offer life insurance, 401(k), and generous paid time off.

Requirements

• High School Diploma or equivalent
• Minimum of two years of previous experience in a customer support/data entry role
• Excellent customer service skills; friendly, courteous and helpful
• Must be a highly reliable and a strong team member
• Great computer skills; Microsoft Office Suite, and Excel
• Fast and accurate 10 key entry and calculator skills
• Professional telephone presentation
• Excellent listening, oral and written communication skills
• Able to multi-task in a fast-paced environment

Nice To Haves

• Bi-lingual is helpful but not required

Responsibilities

• Manage large volume of inbound and outbound calls in a timely manner
• Process customer orders; verify for accuracy and completeness
• Identify customer needs, clarify, and research every issue providing positive resolutions
• Make recommendations for additional products and services
• Ensure customers feel valued and supported

Benefits

• medical
• dental
• vision
• life insurance
• 401(k)
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED