CALL CENTER REPRESENTATIVE

Clinical Associates, P.A.•Pikesville, MD

6d•Onsite

About The Position

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility. We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical field is required! Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system. The Call Center Representative must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.

Requirements

High School Diploma or G.E.D. (Required)
Medical Call Center experience is required
Basic arithmetic and money calculating skills.
Excellent patient care and customer service skills.
EMR skills are required.

Responsibilities

Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
Scheduling appointments
Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
Collecting co-pays, deductibles, and account balances (PRN basis)