Call Center Representative – 1st, 2nd & 3rd Shift
Surge Staffing•Memphis, TN
•$14 - $14•Onsite
About The Position
We are seeking experienced Call Center Representatives to join a professional, low-volume call center supporting federal accounts. This is a customer service-focused position where previous professional call center experience is required. The ideal candidate is comfortable handling phone-based customer inquiries, documenting information accurately, navigating multiple computer systems, and following established procedures. Strong communication skills, attention to detail, professionalism, and dependable attendance are essential.
Requirements
- Previous professional call center experience is required
- Previous experience handling customer service calls in a structured call center environment
- Strong verbal and written communication skills
- Professional telephone etiquette and customer service skills
- Strong computer and data-entry skills
- Ability to navigate multiple systems while speaking with customers
- Strong attention to detail and accuracy
- Ability to follow established procedures and guidelines
- Dependable attendance and punctuality
- Ability to work independently in a professional, structured environment
- Ability to maintain confidentiality when handling sensitive information
Nice To Haves
- Experience supporting government or federal accounts
- Experience working with sensitive or confidential information
- Experience in a regulated, compliance-driven, or highly structured environment
- Previous experience working with account-specific procedures or scripts
Responsibilities
- Handle inbound and outbound customer calls related to federal accounts
- Provide professional, accurate, and courteous customer service
- Answer customer questions and research issues to provide appropriate solutions
- Accurately document calls, customer interactions, and account information
- Navigate multiple computer systems while assisting customers by phone
- Follow established procedures, scripts, policies, and account-specific guidelines
- Maintain confidentiality when handling sensitive customer and account information
- Escalate issues when appropriate and follow established resolution procedures
- Maintain accurate records and documentation
- Meet established quality, attendance, and performance expectations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
