Call Center Representative ($500 Hiring Bonus!)

FBL Financial Group, Inc.•West Des Moines, IA

4d•Onsite

About The Position

Farm Bureau Financial Services is seeking a Call Center Representative who can provide excellent customer service and has experience in an outbound call center. The ideal candidate is a quick learner with a can-do attitude. Farm Bureau Financial Services has a more than 80-year commitment to protecting the livelihoods and futures of their client/members and fosters a culture where integrity, teamwork, passion, service, leadership, and accountability are paramount. They aim to create an atmosphere where employees thrive.

Requirements

High school diploma or equivalent required.
Proficiency in both English and Spanish preferred.
Must have or be able to attain knowledge regarding how the insurance industry operates.
Analytical/problem solving skills required.
Basic personal computer skills Windows environment (Word, Excel) required.
Keyboard skills (40 – 45 NWPM).
Oral and written communication skills as appropriate to this position.
Reasonably regular and predictable attendance.
Ability to work in person from our office in West Des Moines, Iowa.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

Experience in an outbound call center.

Responsibilities

Respond to and resolve customer service requests.
Communicate directly by phone with policyholders, and potential new customers regarding insurance matters.
Process agent appointments and/or follow-ups for all Agents and registered representatives.
Create positive business relationships between the agents, the company and with our customers.
Understand the basic information for all products offered by FBL Financial Group, Inc.