Call Center Representative | Full-Time | $13/hr
About The Position
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement: “To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values” With more than 2,600 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.
Requirements
- Outstanding communication and interpersonal skills.
- Ability to meet departmental standards with regard to quality, efficiency, initiative and work collaboratively within the finance department
- Bilingual (Spanish and English) verbal and written required.
- Strong phone and verbal communication skills along with active listening and problem solving.
- Proficient with Microsoft Office applications (Microsoft Word, Microsoft Excel)
- A High School Diploma or Equivalent required.
- Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
- Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Nice To Haves
- Experience with ABC Ignite preferred.
- Experience in Call Center preferred.
Responsibilities
- Contact members in regards to their billing problems and outstanding accounts.
- Answer phones in a friendly manner and assist members with a variety of questions.
- Provide all necessary information for member account optimization.
- Support members with their account updates.
- Surveil Member calls, accounts adjustments, waived fees and/or dues for members from clubs across Puerto Rico, Florida, Georgia, South Carolina and Oregon.
- Identify issues attributing to account delinquency and discuss them with management.
- Uphold the record keeping of delinquent accounts.
- Accountable for reducing and resolving delinquency for assigned clubs and rescuing members from delinquency, applying good customer service in a timely manner.
- Collect customer payments and billing information changes in accordance with payment due dates.
- Effective management of ABC Ignite Reports.
- Meet specific Goals defined by the Finance department.
- Complete the Collection Update using the Past Due Member Detail Reports and download EFT Returns.
- Perform other assigned tasks and duties necessary to support the Finance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
