Call Center Representative (30 hours/week) - Richmond, Virginia
About The Position
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion is currently seeking two Call Center Representatives to join our Richmond, Virginia team! Do you enjoy providing excellent customer service? If so, we may have the position for you! We have two Part-time benefitted positions available that will work around 30 hours per week. In this role, you will answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation. Other duties include collecting and entering participant information into our computer database system, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings. Available Schedule: This position will be scheduled Monday-Friday between the hours of 8:00 am - 8:00 pm.
Requirements
- High School diploma or equivalent required
- Must demonstrate excellent communication skills
- Must demonstrate commitment to providing outstanding customer service
- Able to sort information and interpret written and verbal instructions
- Accuracy and attention to detail
- Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis
- According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.
Nice To Haves
- Previous Call Center experience preferred
- Data entry experience preferred
- One year sales, telemarketing, promotional, public relations or related experience preferred
Responsibilities
- Answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation
- Collecting and entering participant information into our computer database system
- Promoting additional study participation and referrals from current study participants
- Making reminder call-outs to study participants that are registered for screenings
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
