Call Center Representative

Fair Haven Community Health Care•New Haven, CT

4d•$23•Hybrid

About The Position

Fair Haven Community Health Care (FHCHC) is seeking a Call Center Representative to work closely with patients and clinical professionals. This role requires excellent customer service skills, accurate data entry, and the ability to professionally manage a high volume of incoming calls in a call center environment. The representative will schedule patient appointments and perform tasks in medical records. This position may offer the opportunity to work remotely after successfully completing an initial onsite training period.

Requirements

High School diploma, or GED is required.
Minimum of one to two year relevant work experience in a high volume medical call center highly preferred.
Must be compassionate, highly motivated, organized individual.
Electronic appointment scheduling and data entry experience required.
Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity.
Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must.
Bi-lingual in English and Spanish is required.
Must be able to operate computer and telephone continuously.

Nice To Haves

An Associate’s degree is highly preferred.
Minimum of one to two year relevant work experience in a high volume medical call center highly preferred.

Responsibilities

Effectively triage calls and accurately schedule all new and existing patients with the appropriate provider.
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center.
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing the appropriate paging system.
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.