Call Center Representative

The University of Kansas Health System • Olathe, KS

1d • Onsite

About The Position

The call center representative is a frontline resource for patients, staff and physicians, providing professional customer service in a 24/7/365 call center environment. This position is located in the Switchboard call center on the Olathe campus.

Requirements

• High School Graduate
• 1 or more years of experience in Customer Service, Call Center, Dispatching and/or Clerical/Administrative

Responsibilities

• Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
• Utilizes all software systems (Genesis, Communicator, OnCall, Epic) to provide professional service to all callers, internal and external.
• Triages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources.
• Provides answering service for clinical and administrative departments.
• Provides code and personal pager management and pager programming after hours, weekends and holidays.
• Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
• Activates medical and security code teams.
• Initiates non urgent text pages to administrative and clinical staff.
• Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
• Utilizes internal overhead paging system.
• Attend all individual, department and health system meetings, training and reviews as needed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Benefits

• The health system is an equal employment opportunity employer.
• The health system provides reasonable accommodations to qualified individuals with disabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees