WC Call Center Representative
About The Position
This is a temporary/seasonal position where the representative will provide inbound telephone customer service, handle catalog requests, post-sales order requests, and order entry in a call center environment. The role involves investigating the status of existing service requests or initiating new orders/credits, documenting all calls, and providing customers with order details such as routing, tracking, and proof of delivery. A key aspect of the job is to de-escalate difficult situations and ensure customer satisfaction to promote loyalty. The representative will analyze and respond to customer communications promptly, resolve order entry problems, and maintain professional customer relationships. They will take ownership of ensuring each customer interaction is exceptional, accurately enter customer orders, follow up on special requests, and explain available gifts, services, features, benefits, and costs. The role also includes accurate data entry for orders, including shipping methods and greetings, and escalating complex issues to a supervisor or manager.
Requirements
- Strong problem-solving skills
- Ability to make swift, sound judgments
Responsibilities
- Providing inbound telephone customer service, catalog requests, post sales order requests and order entry in a call center environment.
- Investigating status of an existing service request or initiating a new order or credit in response to customer service inquiry.
- Documenting every call with actions taken to resolve issue or inquiry.
- Provide customer with details of new or existing orders to include routing, tracking, and proof of delivery.
- Defusing difficult situations and making it “right” for the customer to promote customer loyalty.
- Analyzing and responding to customer communications in a timely manner.
- Resolving order entry problems or customer service requests while engaging in a professional relationship with the customer.
- Taking responsibility to ensure each customer interaction is exceptional.
- Entering accurate order requests; ensuring specific customer requirements are followed.
- Following up on special requests and orders, reviewing customer’s needs and matching needs to product, updating customer files and profiles.
- Quickly, accurately and professionally answer inbound calls regarding inquires on placing a new order; include explanation of gifts and services available features and benefits and costs.
- Accurate data entry of customer orders to include ship methods and greetings.
- Escalating problems and concerns beyond the ability of the Order Entry Gift Consultant to an immediate Supervisor or Manager.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
