Call Center Representative (Must be located in North East Ohio)
About The Position
Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a professional, customer-focused Call Center Representative to serve as the first point of contact for our patients. This role is responsible for answering inbound calls, scheduling appointments, collecting and updating patient information, verifying insurance eligibility, and supporting patient communication needs while maintaining a high level of accuracy and compassion. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is comfortable navigating multiple systems while providing exceptional patient service.
Requirements
- Strong customer service, communication, and interpersonal skills
- Basic computer proficiency including Microsoft Office, email platforms, and EMR systems
- Ability to multitask, prioritize responsibilities, and remain calm under pressure
- Strong organizational skills and attention to detail
- Must reside in the state of Ohio
- Ability to maintain a quiet, professional, and distraction-free remote work environment
Nice To Haves
- One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
- Familiarity with insurance verification processes and EMR systems preferred
- Prior dermatology or specialty healthcare experience preferred
Responsibilities
- Answer inbound patient calls promptly, professionally, and courteously
- Schedule, reschedule, and confirm patient appointments in accordance with Apex Skin protocols
- Complete patient pre-registration and accurately collect demographic and insurance information
- Verify insurance eligibility using EMR systems and verification platforms such as Optum or Availity
- Maintain accurate patient records while adhering to HIPAA and privacy standards
- Process pre-authorizations and assist with payment collection as needed
- Transmit correspondence and medical documentation securely and appropriately
- Collaborate with clinical and administrative teams to support patient care and scheduling needs
- Participate in required training sessions, team meetings, and operational updates
- Provide temporary support for on-site call center operations when business needs require
- Perform additional administrative duties as assigned
Benefits
- Company phone provided
- Access to required call center software provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
