Call Center Representative - Contract
About The Position
Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increases. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $21.50 - $24.00, depending on previous experience and education. The full salary range is $21.50 – $26.50. We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career’s page!
Requirements
- One year experience in customer service required, preferably in a Call Center environment.
- High School Diploma or equivalent required.
- Must be bondable.
- Employer sponsorship to secure or maintain employment authorization not available.
Responsibilities
- As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
