Call Center Representative
About The Position
As a Call Center Representative, you'll be the first point of contact for members, assisting with a wide range of banking needs over the phone and online. Success in this role requires strong multitasking skills, attention to detail, and a commitment to high-quality service in a fast-paced environment. This is a great opportunity for someone with previous banking experience who enjoys problem-solving, collaborating with a team, and delivering excellent member support. We offer career growth, ongoing training, and a supportive team environment where your expertise will make an impact.
Requirements
- Previous banking experience (credit union or retail banking preferred)
- Strong verbal and written communication skills, with the ability to present information clearly
- Excellent customer service skills, with the ability to handle member inquiries professionally
- Strong problem-solving abilities, including data collection and analysis
- Basic math proficiency (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals
- Proficiency in Microsoft Office and the ability to learn new banking systems
- Ability to follow written and verbal instructions accurately
- Strong multitasking skills—able to manage multiple inquiries and systems at once
- Ability to be available for work punctually, and as scheduled
Responsibilities
- Assist members via phone, email, and occasional webchat with account maintenance (address changes, stop payments, check orders, fee reversals, etc.)
- Assist members with basic debit card services, including PIN resets, limit increases, and travel notifications
- Assist members with deposit account inquiries (balances, transactions, and history)
- Assist members with online banking support (logins, password resets, eStatements, Cash Edge, stop payments, bill pay, and general inquiries)
- Assist members with loan inquiries and referrals
- Collaborate with other departments within the Operations Center to ensure a seamless service experience
- Work closely with branch employees, answering internal questions and helping with member issues
- Handle multiple requests at once while maintaining accuracy and professionalism
- Occasionally assist at the front desk when needed
- Pull and review reports for account updates and member needs
- Maintain the highest levels of professionalism, integrity, and confidentiality
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
