Call Center Representative - Medical Facility

Southern Urology Lafayette • Lafayette, LA

9d

About The Position

2 FULL-TIME MEDICAL CALL CENTER AGENTS NEEDED

MONDAY THROUGH THURSDAY 8:00AM - 500PM AND FRIDAY 8:00AM - 3:00 PM
MEDICAL BENEFITS OFFERED
401K
PAID TIME OFF
BLACK SCRUBS TO BE WORN DAILY
HOLIDAY PAY

ONLY EXPERIENCED MEDICAL PHONE AGENTS NEED TO APPLY

Requirements

• High School graduate or equivalent
• At least 3 years work history as a call center agent or relevant experience
• Able to pass basic background check for criminal history, & OIG exclusions
• Knowledge of working with a multi-line phone system, strong typing skills, medical terminology experience, and EMR knowledge preferred
• Strong communication skills and a professional demeanor
• Ability to work independently when required / appropriate
• This position is a sitting position. No heavy lifting or standing

Nice To Haves

• Knowledge of working with a multi-line phone system
• medical terminology experience
• EMR knowledge

Responsibilities

• Providing exceptional customer support to our patients with every phone call
• Able to multi-task – Call Center Agents work in 2-3 computer programs at a time.
• Escalating disgruntled patient calls to the appropriate management team to handle in a timely manner.
• Typing professional and detailed messages to send to the clinical team in EMR
• Schedule appointments for patients and ensuring demographic information is obtained and correct in the EMR system.
• Building and maintaining relationships with our other locations, patients and referral sources.

Benefits

• MEDICAL BENEFITS OFFERED
• 401K
• PAID TIME OFF
• HOLIDAY PAY

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED