Call Center Representative
About The Position
Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 6,000 team members operate over 790 retail locations in 41 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals. Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team! JOB DESCRIPTION Summary/Objective To proactively contact customers or prospects by phone with the goal of promoting products or services and setting appointments, while maintaining a high level of professionalism, meeting performance targets, and ensuring a positive customer experience.
Requirements
- High School diploma or GED
- Excellent Communication Skills Clear, confident verbal communication and active listening abilities to engage customers and convey value effectively.
- Sales and Persuasion Skills Ability to influence, upsell, and close sales while maintaining professionalism and ethical standards.
- Product & Industry Knowledge Understanding of wireless plans, devices, promotions, and network features to offer accurate solutions and recommendations.
- Goal-Driven Mindset Commitment to meeting or exceeding performance metrics, such as call volume, conversion rates, and customer satisfaction scores.
- Adaptability Flexibility to handle script changes, evolving product offerings, and customer reactions with ease and professionalism.
- Time Management and Organization Ability to manage workload, adhere to schedules, and prioritize tasks in a fast-paced environment.
- Resilience and Stress Tolerance Maintains composure and motivation during high call volumes, rejection, or challenging conversations.
Nice To Haves
- Previous office experience
- Proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
- Data entry and typing skills (including 10 key
Responsibilities
- Follow up on distributed leads
- Generate store traffic and contribute to the market's success
- Handle customer inquiries both by phone and text
- Support sales force by generating sales leads
- Follow communication scripts when handling different topics
- Research required information using available resources
- Provide customers with product and services information
Benefits
- commissions
- bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
