Call center Representative-Atlanta GA-Onsite
INFO ORIGIN INC•Atlanta, GA
•$15 - $20•Onsite
About The Position
We are seeking a Bilingual (Spanish/English) Call Center Representative to support student transportation services by assisting Spanish-speaking families with bus schedules, route questions, delays, and transportation concerns.
Requirements
- Fluent in Spanish and English (written and verbal).
- High school diploma or equivalent.
- Strong customer service, communication, and data entry skills.
- Ability to remain calm in a fast-paced, high-volume call center environment.
- Basic computer proficiency and ability to learn new systems.
Nice To Haves
- Experience in a call center, customer service, dispatch, transportation, or school district environment.
- Familiarity with transportation or student information systems.
- Experience working with diverse communities.
Responsibilities
- Answer inbound calls from Spanish-speaking families and provide excellent customer service.
- Assist with bus delays, missing buses, route information, and transportation-related inquiries.
- Document calls and maintain accurate records.
- Coordinate with Quality Control Technicians and transportation staff to resolve issues.
- Escalate urgent concerns and provide timely follow-up to families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
