Call Center Representative: Part-Time
Virginia Eye Institute•Richmond, VA
•$18 - $23•Onsite
About The Position
The Virginia Eye Institute (VEI) is hiring a part-time Call Center Associate to join their busy practice. This position is part of the Call Center Team and will handle calls from patients regarding scheduling appointments, including making, changing, or cancelling them. The focus is on providing the best possible customer service experience.
Requirements
- Part-time availability
Nice To Haves
- Healthcare call center experience strongly preferred
- Optometry/ophthalmology experience preferred
- Patient Access / registration experience a plus
- Familiarity with insurance verification strongly preferred
Responsibilities
- Answer telephone using a pleasant, genuine and caring voice
- Competently answer patient questions
- Compile patients’ entire demographic information into computer system correctly.
- Enter insurance information in the computer system correctly
- Using the company practice management system, schedule patient appointments
- Using the company practice management system, record telephone contacts with patients
- Answers inquiries by clarifying desired information by researching, locating and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions
- Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
