Call Center Representative

Sparta Networking • Myrtle Beach, SC

24d • Onsite

About The Position

Sparta Networking is looking for friendly, dependable people to assist customers with vacation packages over the phone. You'll answer incoming calls, explain available options, and help customers complete their bookings. This position combines customer support with vacation package sales. You should feel comfortable recommending a package, discussing upgrades when appropriate, and asking customers to move forward with a reservation. Previous travel experience isn't required. We provide paid training on the packages, systems, and booking process. All work is performed in person. Sparta Networking is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.

Requirements

• Communicate clearly and enjoy speaking with customers
• Feel comfortable recommending options and asking for a booking
• Can use a computer while keeping customer details organized
• Show up reliably and maintain a consistent schedule
• Willing to learn and put coaching into practice
• Applicants must be at least 18 years old

Nice To Haves

• Previous travel experience isn't required
• Experience in hospitality, retail, customer service, reservations, hotels, or a call center can be helpful

Responsibilities

• Assist customers with vacation packages over the phone
• Answer incoming calls
• Explain available options
• Help customers complete their bookings
• Recommend a package
• Discuss upgrades when appropriate
• Ask customers to move forward with a reservation
• Help customers through the booking process
• Listen to customer needs
• Explain details
• Guide customers through the next steps
• Complete reservations
• Update customer accounts
• Record conversations
• Check that booking information is accurate
• Balance helpful service with opportunities to complete a sale

Benefits

• Commission opportunities
• Weekly pay
• Paid training
• Ongoing team support
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed