Call Center Representative

Cellular Sales Verizon Authorized Retailer•Savannah, GA

14d•Onsite

About The Position

Cellular Sales is seeking a Call Center Representative to proactively contact customers or prospects by phone with the goal of promoting products or services and setting appointments. The role requires maintaining a high level of professionalism, meeting performance targets, and ensuring a positive customer experience. Cellular Sales specializes in developing less experienced individuals and offers a career-defining opportunity for those with a proven record of success and a strong work ethic. The company has over 6,000 team members operating over 790 retail locations in 41 states, offering a premium level of customer service.

Requirements

High School diploma or GED
Sales and Persuasion Skills - Ability to upsell and cross-sell wireless products, close deals, and handle objections confidently.
Communication Skills - Clear, concise verbal communication and active listening to engage customers effectively.
Customer-Centric Approach - Focused on delivering a positive experience, even in high-volume or challenging interactions.
Technical Proficiency - Comfortable navigating CRM systems, call scripts, and wireless service tools; ability to troubleshoot basic device or service issues.
Compliance Awareness - Understanding of industry regulations (e.g., FCC rules), do-not-call lists, and data privacy standards.
Problem-Solving Abilities - Capable of quickly assessing customer needs and offering tailored wireless solutions.
Time Management - Efficiently handles a high volume of calls while maintaining quality service.
Resilience and Adaptability - Stays motivated in a performance-driven environment; adapts to evolving wireless offerings and processes.
Team Collaboration - Works well with peers, supervisors, and other departments to meet sales goals and ensure customer satisfaction.
Excellent Communication Skills Clear, confident verbal communication and active listening abilities to engage customers and convey value effectively.
Sales and Persuasion Skills Ability to influence, upsell, and close sales while maintaining professionalism and ethical standards.
Product & Industry Knowledge Understanding of wireless plans, devices, promotions, and network features to offer accurate solutions and recommendations.
Goal-Driven Mindset Commitment to meeting or exceeding performance metrics, such as call volume, conversion rates, and customer satisfaction scores.
Adaptability Flexibility to handle script changes, evolving product offerings, and customer reactions with ease and professionalism.
Time Management and Organization Ability to manage workload, adhere to schedules, and prioritize tasks in a fast-paced environment.
Resilience and Stress Tolerance Maintains composure and motivation during high call volumes, rejection, or challenging conversations.