Call Center Representative

Parmele Disability Advocates•Wichita, KS

8d•Hybrid

About The Position

The Hearing Operations Call Center Representative at Parmele Disability Advocates supports clients who are awaiting scheduling of their disability hearing with the Social Security Administration. This position reports directly to a designated Team Lead and the Legal Assistant Manager. The Call Center Representative Position Responsibilities Include: Answering inbound calls from clients and making outbound calls, Greeting and assisting clients and prospective clients who visit their local office, Interacting with other staff members, clients, the Social Security Administration, and third parties, Accurately documenting interactions with clients, the Social Security Administration, and third parties in Parmele’s case management software, Using Parmele’s case management software to generate pre-created documents for submission to the Social Security Administration, and Performing various other duties to meet the needs of our clients and the company.

Requirements

Attentiveness: Call Center Representatives at Parmele Disability Advocates possess a high level of attention to detail, the ability to spot errors, and are highly attentive to the needs of our clients.
Efficiency: Call Center Representatives at Parmele Disability Advocates complete tasks efficiently while also comprehending the purpose and importance of each task.
Customer Service: Call Center Representatives at Parmele Disability Advocates perform their work with a continuous focus on the client, whether they are actively engaging with the client or performing work on the client’s behalf.
Coachability: Call Center Representatives at Parmele Disability Advocates are eager to learn and appreciate constructive feedback and coaching that is given positively.
Technical Proficiency: Call Center Representatives at Parmele Disability Advocates are comfortable engaging with various software platforms to perform their duties including Microsoft Word and Microsoft Outlook; they are comfortable learning new technology platforms and catch on quickly.
Relational: Call Center Representatives at Parmele Disability Advocates perform their work while also realizing that they are part of a much larger group of people working toward the common goal of winning disability benefits for our clients.
Change Management: Call Center Representatives at Parmele Disability Advocates are flexible and can quickly change course when it is necessary to meet the needs of our clients or to comply with the evolving regulations of the Social Security Administration; they are able to cross-train in multiple areas to provide the best assistance to our clients.
Problem Solver: Call Center Representatives at Parmele Disability Advocates work under a Team Lead and a Manager, but they are also able to make independent decisions, calculate risks, and act within the guidelines of Parmele’s policies and operating procedures to solve problems.

Nice To Haves

Experience in the legal field
Knowledge of the Social Security Disability process

Responsibilities

Answering inbound calls from clients and making outbound calls
Greeting and assisting clients and prospective clients who visit their local office
Interacting with other staff members, clients, the Social Security Administration, and third parties
Accurately documenting interactions with clients, the Social Security Administration, and third parties in Parmele’s case management software
Using Parmele’s case management software to generate pre-created documents for submission to the Social Security Administration
Performing various other duties to meet the needs of our clients and the company
Answering inbound calls from clients and placing outbound calls
Researching the status of clients’ claims and providing them with status updates.
Documenting every client interaction through Parmele’s case management software.
Using pre-created documents in Parmele’s case management software to send documents to the client and/or the Social Security Administration.
Mailing, faxing, and/or emailing documents and information to clients, the Social Security Administration, and third parties.
Receiving, reviewing, and processing inbound mail for their assigned office, as required.