Full-Time Call Center Representative (Urgently Hiring)

MCI Careers • Westmount, NS

4d • Onsite

About The Position

MCI is seeking a motivated Full-Time Call Center Representative to provide outstanding customer support. In this role, you will be responsible for answering questions, resolving concerns, and guiding customers to the right solutions, playing an important role in creating a positive customer experience. The ideal candidate is dependable, customer-focused, and enjoys working in a fast-paced environment. To be considered, a full application on the company careers page, including screening questions and a pre-employment test, is required.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Nice To Haves

• Previous customer service experience is an advantage but not required.
• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED