Call Center Representative

Cream O Land•Florence, NJ

12d•Onsite

About The Position

We are seeking a skilled Call Center Representative. This opportunity to join our amazing team may be just what you are looking for if this position describes you! Cream-O-Land Dairies is a third-generation family owned and operated business. For more than 76 years we have been delivering farm fresh products to the finest grocery stores, supermarkets, schools and colleges throughout New Jersey, New York, Pennsylvania, Delaware, Connecticut, Florida, and the Bahamas. Perhaps most exciting is that we continue to grow! At Cream-O-Land we know that it is our loyal employees that enable us to uphold our high standards of service to our customers. Therefore, our goal is to be an employer of choice by providing a culture of mutual respect, courtesy, teamwork, updated equipment and work spaces, and opportunity for development and growth.

Requirements

High School Diploma or equivalent
Minimum of two years of previous experience in a customer support/data entry role
Excellent customer service skills; friendly, courteous and helpful
Must be a highly reliable and a strong team member
Great computer skills; Microsoft Office Suite, and Excel
Fast and accurate 10 key entry and calculator skills
Professional telephone presentation
Excellent listening, oral and written communication skills
Able to multi-task in a fast-paced environment

Nice To Haves

Bi-lingual is helpful but not required

Responsibilities

Manage large volume of inbound and outbound calls in a timely manner
Process customer orders; verify for accuracy and completeness
Identify customer needs, clarify, and research every issue providing positive resolutions
Make recommendations for additional products and services
Ensure customers feel valued and supported