Call Center Representative

TEKsystems•Plymouth Charter Township, MI

10d•$21 - $21•Onsite

About The Position

Are you a customer‑focused problem solver with experience in a fast‑paced call center? Looking for a role with real career advancement, strong training, and long‑term stability? We’re hiring Healthcare Customer Service Representatives to support high‑volume inbound calls for a leading organization in the pharmacy benefits industry. You’ll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries. This position offers industry‑leading training, career paths across multiple departments, and opportunities for permanent employment with excellent benefits once converted.

Requirements

1+ year of recent high‑volume call center experience (within the last 2–3 years)
Steady work history (no jumpy resumes)
Strong customer service and communication skills
Ability to type at least 30 WPM
Solid computer navigation and multitasking abilities

Nice To Haves

Healthcare or medical call center experience
Pharmacy technician certification or bilingual skills

Responsibilities

Handle inbound calls (50–100 per day) from members, providers, and partners
Answer questions about prescription coverage, prior authorization, and general benefits
Conduct necessary follow‑up calls
Enter and update information with exceptional accuracy
Navigate through multiple computer systems to document interactions
Maintain strict confidentiality and professionalism
Meet quality, accuracy, and performance goals