CALL CENTER REPRESENTATIVE

Nevada Health Centers I•Las Vegas, NV

12d

About The Position

The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: Competitive compensation, with annual merit increases Company sponsored PPO medical plan and buy-up option, vision and dental plans 403(b) retirement plan with employer match Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday Company paid life/AD&D and long term disability policies

Requirements

High school diploma or general education degree (GED)
6 months experience in a customer service role
Strong communication skills including written and verbal communication

Nice To Haves

English/Spanish fluency
Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
Previous experience using a multi-line phone system
Ability to manage time effectively

Responsibilities

Provides exceptional customer service to both internal and external customers
Monitors and directs incoming and outgoing calls in a timely manner
Schedules, reschedules, cancels, and confirms appointments accurately
Coordinates walk-ins and triaging with clinic staff
Blocks provider schedules as requested by call center and/or clinic supervisor
Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
Completes appropriate patient documentation in electronic medical records.
Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
Alerts for ways to improve customer service, improve patient flow
Attend required meetings and participate in committees as requested.