Call Center Representative

Serenity Mental Health Centers•Lehi, UT

8d•$17 - $20

About The Position

Join a high-volume inbound call center where your communication skills and professionalism drive results. In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key. No industry-specific experience required — paid training provided.

Requirements

High school diploma or GED
Experience in a customer service or call center environment preferred
Comfortable handling high call volume and working on the phone throughout the day
Strong verbal and written communication skills
Ability to stay calm, organized, and professional under pressure
Basic computer skills and experience with data entry and systems (CRM experience a plus)

Nice To Haves

Call center or inbound sales/support experience
Hospitality, retail, or other high-touch customer service roles
Experience working in metrics-driven or performance-based environments

Responsibilities

Handle a high volume of inbound calls from prospective and existing customers
Schedule appointments and manage calendars with accuracy and efficiency
Follow structured scripts and workflows while adapting naturally to conversations
Guide hesitant callers using professional, solutions-focused communication
Convert inbound inquiries into scheduled appointments
Verify customer information and enter data accurately into a CRM system
Respond to questions and resolve concerns in a calm, professional manner
Escalate complex situations appropriately while maintaining a positive experience
Collaborate with internal teams to ensure smooth handoffs and follow-through