Call Center Representative

Harris County•Houston, TX

6h•Onsite

About The Position

The District is seeking a professional, detail-oriented candidate for the Call Center Representative role, who will be responsible for performing a wide range of administrative, secretarial, and clerical duties for the Citizen Service Center in accordance with the District’s mission to maintain the Infrastructure.

Requirements

High school diploma or G.E.D. equivalent from an accredited college or university
Valid Class "C" Texas Driver’s License.
Protect and maintain confidential information.
Demonstrate professionalism, effective communication, and proper grammar in all interactions with coworkers, the public, and external representatives.
Work independently and as part of a team, taking ownership of tasks and performing well in an office environment under tight deadlines and pressure.
Apply strong organizational and time management skills to prioritize, schedule, and complete multiple tasks or initiatives efficiently.
Read, comprehend, and apply written policies, procedures, instructions, and safety notices; accurately record notes and complete required forms.
Identify, prioritize, and solve problems using sound judgment, including performing simple mathematical calculations.

Nice To Haves

Knowledge of SharePoint and Adobe Acrobat.
Minimum of four (4) years of verifiable experience in customer service and/or secretarial/administrative support or a related field.
Bilingual skills in English/Spanish.

Responsibilities

Take phone calls from citizens who have complaints against the District.
Research complaints and forward them to the appropriate office or personnel for resolution.
Start/close out service requests and deliver resolution details for complaining citizens, as needed.
Create service request status reports.
Communicates with the general public and various governmental representatives.
Compose, type, edit letters, memos, reports, and other confidential documents using a personal computer and word processing software.
Prepare and/or proofread a wide variety of reports, letters, and memorandums from drafts or verbal instructions.
Review outgoing materials for grammar, spelling, required signature, and conformance with established policies and procedures.
Create, update/purge, and maintain files according to departmental guidelines and procedures, protecting confidentiality where necessary.
Update various internal reports, collect and compile data, and perform follow-up, as necessary.
Review reports, projects, and purchase order details.
Review and route, for approval, the On-Call Consultant’s invoices.
As needed, attend seminars, conferences, workshops, recertification, or other training programs.
Assist with department or District projects, as needed.
Assume additional responsibilities as required, adapting to the District's evolving demands, responsibilities, needs, and objectives.