Call Center Representative - Baton Rouge, LA - Hybrid

Gainwell Technologies LLC•St. George, LA

55d•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. We’re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately. This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

High School Diploma or equivalent (GED)
1–2 years of experience in customer service or a call center environment
Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)

Nice To Haves

healthcare experience preferred
Experience working with Medicaid programs preferred
Familiarity with medical claims processing or review preferred

Responsibilities

Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.
Meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes, as required by contract.
Communicate professionally and efficiently with providers to resolve issues.
Accurately log and track all call interactions in the designated call tracking system.
Support team objectives and collaborate with coworkers to meet departmental goals.
Demonstrate strong multitasking and information retention abilities in a high-paced environment.
Maintain effective and professional relationships with clients, coworkers, providers, and members.
Adhere to scheduled work hours and maintain consistent attendance.
Uphold HIPAA compliance and ensure confidentiality of sensitive information.