Call Center Representative

Fletcher Jones Imports•Las Vegas, NV

10h

About The Position

Fletcher Jones Imports is seeking a motivated, customer-focused Client Care Representative to work in a fast-paced call center environment. The representative engages prospective and existing customers, responds to inquiries, generates interest in vehicles, and schedules appointments for the Sales team. Strong communication, persistence, and a commitment to an exceptional guest experience support dealership sales. Fletcher Jones Imports describes its workplace as one where productivity, creativity, and personal and professional growth can flourish, and states that it is an Equal Opportunity Employer.

Requirements

Strong verbal and written communication skills and a friendly, professional, persuasive approach.
Confidence making outbound calls, engaging prospective customers, and overcoming objections.
A proactive, persistent, results-oriented mindset and ability to meet performance goals.
Strong organizational and time management skills, including the ability to manage multiple customer interactions and follow-up activities.
Comfort using computers, CRM systems, and multiple communication platforms.
Ability to work effectively in a fast-paced, team-oriented call center environment.
Dependability, professionalism, and a commitment to delivering an exceptional customer experience.

Nice To Haves

Previous experience in a call center, business development, customer service, or sales environment.

Responsibilities

Engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries.
Follow up with internet leads, previous inquiries, and prospective customers to generate sales opportunities.
Schedule and confirm sales appointments, encouraging customers to visit the dealership.
Maintain consistent customer follow-up to build relationships, sustain interest, and maximize appointment opportunities.
Document customer interactions, lead status, appointments, and follow-up activities in the dealership's Customer Relationship Management (CRM) system.
Coordinate with the Sales team to support a smooth transition from initial customer contact to a dealership visit.