Call Center Representative
Nextier Bank•Cranberry Township, PA
•Onsite
About The Position
Provides quality service by telephone to bank customers in an efficient and professional manner. Sells appropriate products via the telephone. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.
Requirements
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Communication— Strong verbal and written communication skills and organizational skills.
- Computers/Technical--- Personal computer skills, and all company computer applications as necessary, i.e. email; intranet.
- Banking-- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank’s products and services, and bank security and transaction policies.
- Bank Secrecy Act – In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
- High School diploma or equivalent
- Availability to work flexible hours
Responsibilities
- Receives and fields incoming customer service calls.
- Researches and resolves customer inquiries.
- Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure customer satisfaction.
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
- Resets customer passwords on the Internet Banking Platform.
- Accepts and processes customer check orders.
- Performs other duties as assigned.
- Attend seminars and meetings as appropriate
- Maintain confidentiality in accordance with the Code of Ethics
- Adhere to established security procedures
- Participate in proactive team efforts to achieve departmental and company goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
